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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Raod Runner

October 28, 2025

5  out of  5
rating by Raod Runner
"I am new to Michigan and Zach helped me to understand some of the confusing aspects of Michigans auto insurance requirements in a very respectful and informative way. He walked me through all available packages and gave me advice on how to approach coverage in the few months between now and my 25th birthday. Made me very comfortable with the process and appreciate all the help!"
We responded:
"Thank you for sharing your experience. It's wonderful to hear that Zach was able to assist you with understanding Michigan's auto insurance requirements and guide you through the available packages. We're glad you felt comfortable with the process and appreciate your feedback. If you have any more questions or need further assistance, feel free to reach out. Your satisfaction is important to us."
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Michele McBrayer

October 28, 2025

5  out of  5
rating by Michele McBrayer
"We use State farm for our auto insurance and they have made it very easy to fill out forms, etc, They also answer any quieries in a timely manner"
We responded:
"Thank you, Michele, for sharing your positive experience with us. It's wonderful to hear that you find the process straightforward and that our team is responsive to your inquiries. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Robert Urbanic

October 25, 2025

5  out of  5
rating by Robert Urbanic
"Xochiti went above and beyond with assistance to me when I, not State Farm, had made a mistake."
We responded:
"Thank you, Robert, for sharing your experience. It's wonderful to hear how Xochiti went above and beyond to assist you. We appreciate your feedback and are glad to know you received the support you needed. Your satisfaction is important to us, and we're here to help whenever you need it."
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Steve Scheinost

October 24, 2025

5  out of  5
rating by Steve Scheinost
"Colter is a rock star handeling both my personal and business account efficiently, with a great attitude, and a smile. Wonderful experience - highly recommend her!!"
We responded:
"Thank you, Steve, for sharing your experience with us. It's fantastic to hear that Colter has been able to handle your personal and business accounts so efficiently and with such a positive attitude. Your recommendation means a lot, and we're glad to have provided you with a wonderful experience."
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NACEURCHERIF ABDELMALEK

October 24, 2025

5  out of  5
rating by NACEURCHERIF ABDELMALEK
"Zac has done a wonderful job with us, I highly recommend him, I value his service, his professionalism and specially his personality."
We responded:
"Thank you for sharing your positive experience with Zac. It's great to hear that his professionalism and personality made such a strong impression. Your recommendation means a lot to us, and we're glad to have been able to provide you with the service you value."
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Derek Saunders

October 24, 2025

5  out of  5
rating by Derek Saunders
"Devon gives you real service if you need help go to him"
We responded:
"Hi Derek, Thank you so much for your kind words! I’m glad I could provide real, helpful service to you. At State Farm, we’re committed to supporting our customers with personalized insurance solutions and reliable assistance whenever they need it. If you or anyone you know ever needs help with auto, home, life, or business insurance, don’t hesitate to reach out to me or Devon. Your trust means a lot! Thanks again for choosing State Farm and for leaving this great review. Best regards, Tom Pelham State Farm Insurance Agent"
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Meggen Romine

October 22, 2025

5  out of  5
rating by Meggen Romine
"Tyler was extremely helpful and had a great personality."
We responded:
"Thank you, Meggen, for sharing your positive experience with Tyler. It's wonderful to hear that he was able to assist you effectively and make the process enjoyable with his great personality. Your feedback is greatly appreciated, and we're glad to have provided you with the service you deserve."
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Casey Downer

October 22, 2025

5  out of  5
rating by Casey Downer
"Tom’s team is fantastic! I worked with Colter and had a great experience with her. She is very knowledgeable, efficient and professional. Highly recommend!"
We responded:
"Thank you so much for sharing your positive experience with our team! We're delighted to hear that Colter was able to assist you so effectively. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance, we're here to help."
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Andrew Klinkhammer

October 13, 2025

5  out of  5
rating by Andrew Klinkhammer
"Very helpful good to work with helps you get the best quote. when you call asked for Tyler, he’s the best"
We responded:
"Hi Andrew, Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful and that Tyler provided you with excellent service. At Tom Pelham State Farm, we’re committed to helping you get the best quote and insurance solutions tailored to your needs. We appreciate your support and look forward to assisting you again in the future! Best regards, Tom Pelham State Farm Agent"
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Marclen Chin

October 8, 2025

5  out of  5
rating by Marclen Chin
"After I left a voicemail Colter got back to me within 10 minutes and then after another 10 minutes she got me sorted out with a new policy to my liking. She was very polite and efficient and pleasurable to work with."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that Colter was able to assist you promptly and efficiently with your new policy. We're pleased to know that you found the service polite and enjoyable. Your feedback is greatly appreciated, and we're glad to have met your expectations."
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Erica Oslund

October 1, 2025

5  out of  5
rating by Erica Oslund
"Coulter helped me out so much getting my son in as a driver and great discounts! I appreciate all her help"
We responded:
"Thank you, Erica, for sharing your experience. It's wonderful to hear that Coulter was able to assist you with adding your son as a driver and securing great discounts. Your appreciation means a lot, and we're glad to have been able to help. If you have any more questions or need further assistance, feel free to reach out."
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Larry Zamarron

September 26, 2025

5  out of  5
rating by Larry Zamarron
"Excellent help with auto insurance! I had a quick and to the point experience getting help with my auto insurance. Zach explained everything clearly. He helped me find the best coverage for my needs with a great price. The process was quick and easy I would recommend Zach and this office if you need better insurance options."
We responded:
"Thank you, Larry, for sharing your experience. It's great to hear that Zach was able to assist you effectively with your auto insurance needs. We're pleased that the process was quick and straightforward for you. Your recommendation means a lot to us, and we're glad to have been able to provide you with the coverage you were looking for. If you have any more questions or need further assistance, feel free to reach out."
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BuddyMac 007

September 26, 2025

5  out of  5
rating by BuddyMac 007
"Absolute five star service. State Farm is most definitely the place to be. I had a small issue almost over lapsed my coverage. They were right on top of. It helped me through it got it all squared away. Save me a ton of money and time. Definitely recommend State Farm insurance. Great customer service"
We responded:
"Thank you for sharing your experience. It's wonderful to hear that our team was able to assist you promptly and effectively. We're glad we could help you avoid any coverage lapses and save you both time and money. Your recommendation means a lot to us, and we're committed to continuing to provide excellent service."
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Kathryn Rup

September 19, 2025

5  out of  5
rating by Kathryn Rup
"Lauren Kim has always responded to my questions in a timely manner. She worked hard to get our home insurance price down. The whole team at Tom Pelham have been great as well."
We responded:
"Thank you, Kathryn, for sharing your experience. It's wonderful to hear that Lauren and the team have been able to assist you effectively and help with your home insurance needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Darryl Owens

August 20, 2025

5  out of  5
rating by Darryl Owens
"Xochiti was very helpful and patient with me while completing my forms she is simply the best!! Customer service is back!!! Darrell Powell."
We responded:
"Thank you, Darryl, for sharing your positive experience with us. It's wonderful to hear that Xochiti was able to assist you effectively and provide the level of service you deserve. We appreciate your feedback and are delighted to know that our customer service met your expectations. Your satisfaction is our priority, and we look forward to continuing to serve you."
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Shannon Whetstone Mescher

August 15, 2025

5  out of  5
rating by Shannon Whetstone Mescher
"The folks at State Farm, especially Colter, have been so responsive and helpful with our insurance needs. Definitely 5 stars!"
We responded:
"Thank you, Shannon, for sharing your positive experience with us. It's wonderful to hear that Colter and the team have been responsive and helpful with your insurance needs. Your feedback and 5-star rating mean a lot to us. We're committed to providing excellent service and are glad to know we're meeting your expectations."
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Anu Datta

August 14, 2025

5  out of  5
rating by Anu Datta
"We’ve used State Farm for many years here in California so despite the lure of online app-based options for our daughter’s rental insurance we sought out a local agent that could quickly help us, knowing that they would be a great option as she requires more services in the future. This team did not disappoint. Fast acting, responsive to questions, excellent follow up. And they are down the street in case she needs to chat. Fantastic. Thanks Colter. I’m glad we found you."
We responded:
"Thank you, Anu, for sharing your experience with us. It's wonderful to hear that our team was able to meet your expectations and provide the support you were looking for. We appreciate your trust in us for your daughter's rental insurance needs and are pleased to know that Colter and the team were able to assist you effectively. We're here to help whenever you need us and look forward to continuing to serve your family in the future."
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Daniel Lee

August 14, 2025

5  out of  5
rating by Daniel Lee
"I had a fantastic experience working with Zach Binder to get renters insurance for my first apartment! He was incredibly helpful, patient, and kind throughout the whole process. Zach took the time to explain my options clearly, answer all of my questions, and make sure I felt confident in my decision. I truly appreciate his support and would highly recommend him to anyone looking for insurance help"
We responded:
"Thank you, Daniel, for sharing your experience with Zach. It's wonderful to hear that he was able to assist you so effectively with your renters insurance. We strive to provide clear and supportive service, and it's great to know Zach made you feel confident in your decision. Your recommendation means a lot to us, and we're here to help with any future insurance needs you may have."
Profile photo of Shalaycia Settles

Shalaycia Settles

August 14, 2025

5  out of  5
rating by Shalaycia Settles
"I love Zach from State Farm he gave me a great deal for my auto insurance I would 10/10 recommend he was really nice he became my 5 minute friend and the interaction was really genuine as well great guy overall"
We responded:
"Thank you for sharing your experience with Zach. It's wonderful to hear that he provided you with a great deal and made the interaction enjoyable and genuine. Your recommendation means a lot, and we're glad to have been able to assist you with your auto insurance needs. If there's anything else we can do for you, please let us know."
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Zach C.

August 6, 2025

5  out of  5
rating by Zach C.
"I have been working with Zach for the last few years and he has been able to help me with everything from car insurance to renters. Anytime I need something he responds fast and efficient. Couldn't be happier with the service I have been provided!"
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that Zach has been able to assist you efficiently with your insurance needs over the years. Your satisfaction is important to us, and we're glad to know you're happy with the service provided."
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Wei Yang

August 4, 2025

5  out of  5
rating by Wei Yang
"Colter Foster is the reason we switched from AAA to State Farm. She is so pleasant and helpful!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Colter made such a positive impact and contributed to your decision to switch to State Farm. Your feedback is greatly appreciated, and we're delighted to have you as part of our community."
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Ben Rossi

August 4, 2025

5  out of  5
rating by Ben Rossi
"Tyler S. Was very helpful, and to the point."
We responded:
"Thank you, Ben, for sharing your feedback. It's great to hear that Tyler was helpful and direct in assisting you. We appreciate your perfect rating and are glad to know you had a positive experience with our team. Your satisfaction is important to us, and we look forward to continuing to serve your insurance needs."
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CL Smoothie

July 23, 2025

5  out of  5
rating by CL Smoothie
"I had the pleasure of working with Lauren and highly recommend her and Tom Pelham's team at State Farm. Lauren demonstrated exceptional knowledge and a deep understanding of complex insurance matters, including nuanced and advanced questions to ensure I purchase the right product. Lauren takes the time to thoroughly research every detail to ensure the best possible outcome. Lauren explains intricate concepts in a way that’s clear and easy to understand, always keeping me informed without overwhelming me. She is patient and always ready to answer follow-up questions thoughtfully. She genuinely cares and takes the time to understand personal concerns and priorities. I felt heard, valued, and supported every step of the way."
We responded:
"Thank you so much for sharing your experience with Lauren and our team. It's wonderful to hear how her expertise and dedication made such a positive impact on your insurance journey. We strive to ensure our clients feel informed and supported, and it's great to know that Lauren was able to provide that level of service. Your feedback is truly appreciated and motivates us to continue delivering exceptional service."
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C M

July 22, 2025

5  out of  5
rating by C M
"Tyler S. helped me switch coverages and he was absolutely amazing - he explained everything really well and I don't think I've ever worked with someone so responsive and helpful."
We responded:
"Thank you for sharing your experience with Tyler. It's wonderful to hear that he was able to assist you so effectively and provide clear explanations throughout the process. Your feedback is greatly appreciated and will be shared with Tyler and the team. We're delighted to know that you found the service responsive and helpful."
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Bubbles M

July 21, 2025

5  out of  5
rating by Bubbles M
"Colter was a huge help and made the process super smooth. She explained insurance details clearly, followed through on actionable items, and made sure that things were completed on time. We really appreciate this outstanding service!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Colter was able to assist you effectively and make the process smooth. We are delighted that you appreciated the clear explanations and timely follow-through. Your feedback is greatly valued, and we're pleased to have provided you with outstanding service."