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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bikash Sahoo

June 17, 2025

5  out of  5
rating by Bikash Sahoo
"It was nice working with Colter, she is very friendly and helpful."
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Michelle Carrier

June 14, 2025

5  out of  5
rating by Michelle Carrier
"Jess was great! She helped answer all of my questions, Tom's office is so professional, highly recommend!"
We responded:
"Thank you, Michelle, for sharing your positive experience with us. It's wonderful to hear that Jess was able to assist you effectively and that you found our office professional. Your recommendation means a lot to us, and we're glad to have met your expectations. We look forward to continuing to serve your insurance needs."
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Pat Stachowiak

June 14, 2025

5  out of  5
rating by Pat Stachowiak
"Jess is so helpful!"
We responded:
"Thank you, Pat, for sharing your positive experience with Jess. It's wonderful to hear that she was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Michael Lamberjack

June 13, 2025

5  out of  5
rating by Michael Lamberjack
"Lauren Kim is top notch! Extremely knowledgeable, professional, and helpful. A huge asset!"
We responded:
"Thank you, Michael, for sharing your positive experience with Lauren Kim. It's wonderful to hear how knowledgeable, professional, and helpful she has been. Your feedback is greatly appreciated and reinforces our commitment to providing excellent service."
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Rabiya Tahir

June 12, 2025

5  out of  5
rating by Rabiya Tahir
"Colter was a great help while navigating through different options. She shared her own experience and was honest. Thank you!"
We responded:
"Thank you, Rabiya, for sharing your positive experience with Colter. It's wonderful to hear that she was able to assist you effectively and provide honest insights. Your feedback is greatly appreciated, and we're glad to know you felt supported while exploring your options."
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Michael Haynes

June 11, 2025

5  out of  5
rating by Michael Haynes
"Thanks to Xochiti Gutierrez for help with our auto insurance needs,( Sochi) was very pleasant, very knowledgeable and very efficient."
We responded:
"Thank you, Michael, for sharing your positive experience with us. We're delighted to hear that Xochiti Gutierrez was able to assist you effectively with your auto insurance needs. It's wonderful to know that her pleasant demeanor, knowledge, and efficiency made a difference for you. Your feedback is greatly appreciated."
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Josh Lanyon

June 11, 2025

5  out of  5
rating by Josh Lanyon
"He worked diligently to find me the best deal on my policy"
We responded:
"Thank you, Josh, for sharing your experience. It's great to hear that you found the effort to secure the best deal on your policy valuable. Your feedback is appreciated and helps us continue to provide excellent service."
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Alexander Rodríguez

June 11, 2025

5  out of  5
rating by Alexander Rodríguez
"Nick Vanhoose provided outstanding assistance with my renters insurance."
We responded:
"Thank you, Alexander, for sharing your experience with us. It's wonderful to hear that Nick Vanhoose provided you with outstanding assistance for your renters insurance. We appreciate your feedback and are delighted to know that our team is meeting your expectations. Your satisfaction is important to us, and we look forward to continuing to serve your insurance needs."
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Ty Benjaafar

June 11, 2025

5  out of  5
rating by Ty Benjaafar
"Tyler helped me start from scratch, every step of the way!"
We responded:
"Thank you, Ty, for sharing your experience! It's wonderful to hear that Tyler was able to assist you every step of the way. We appreciate your feedback and are delighted to know you had a positive experience with our team. If you have any more questions or need further assistance, feel free to reach out."
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John Krinitsky

June 11, 2025

5  out of  5
rating by John Krinitsky
"Just moved from Illinois to Michigan and I stopped by to see about getting my auto policy set up. Mel Mahmoud helped me and provided excellent customer service. She is knowledgeable about the products, thorough, and a pleasure to work with. I was already a State Farm customer in Illinois and I’m glad I came to this office to transfer my policies. Mel explained the subtle policy coverage differences between Illinois and Michigan - and she made sure that I got the protection I needed. I left this office today with such a positive feeling about my new insurance agency!"
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Susan Long

June 10, 2025

5  out of  5
rating by Susan Long
"I have been a State Farm client since the 70's! Always have had excellent service. Recently, I've been working with Xochiti Gutierrez on moving to a new home. She was very helpful and kept in touch with me while I waited for my home to be completed."
We responded:
"Thank you, Susan, for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with our team at our State Farm agency in Ann Arbor. We always strive to provide exceptional service for all your insurance needs. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again! Thanks again! -Tom"
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Ben Karr

June 9, 2025

5  out of  5
rating by Ben Karr
"Zach Binder is awesome to work with. He specializes in car and home but also life insurance! Highly recommend."
We responded:
"Thank you, Ben, for sharing your positive experience with Zach Binder. It's great to hear that his expertise in car, home, and life insurance made such a strong impression. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
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Alex Maurer

June 9, 2025

5  out of  5
rating by Alex Maurer
"Tyler Schingeck was very helpful during the process"
We responded:
"Thank you, Alex, for sharing your positive experience with us. It's great to hear that Tyler was able to assist you effectively during the process. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Durai karthi keyan

June 5, 2025

5  out of  5
rating by Durai karthi keyan
"Thanks for all your support"
We responded:
"Thank you, Durai, for your kind words and perfect rating. It's wonderful to know that our support has met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else you need, feel free to reach out."
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Rahari Manana

June 3, 2025

5  out of  5
rating by Rahari Manana
"Colter is such a gem! I got my policies started with her recently, not only she was able to provide me with a better rate, but also made sure I had a better understanding of my coverages to better protect myself and my family. This agency is by far one of the best ones in the area!"
We responded:
"Dear Rahari, Thank you so much for your kind words! We’re thrilled to hear that Colter was able to assist you in finding the best rates and ensuring you have a solid understanding of your coverages. At our State Farm agency in Ann Arbor, we strive to provide exceptional service and support to our clients, and it’s wonderful to know that we’ve made a positive impact on your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help protect what matters most to you and your family! Thanks again for your trust and support! Best regards, Tom Pelham State Farm Agent, Ann Arbor, MI"
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Annette Fisch

June 3, 2025

5  out of  5
rating by Annette Fisch
"Xochiti Gutierrez was very helpful when I could not find a way to enter information for an insurance renewal on State Farm ‘s app. This made the process much easier."
We responded:
"Dear Annette, Thank you for taking the time to leave us a review! We're so glad to hear that Xochiti was able to assist you with your insurance renewal and make the process easier for you. Our team is dedicated to providing exceptional service and support, and it's wonderful to know that we could help you navigate the app. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We’re here to help! Thank you for choosing our State Farm agency in Ann Arbor! Best regards, Tom Pelham State Farm Agent Ann Arbor Michigan "
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Anita Pena

June 3, 2025

5  out of  5
rating by Anita Pena
"I’ve been with State Farm for quite a few years now and they are dependably there for me. Nick recently responded quickly to my questions as I made a move and was concerned that my policies followed me. As usual, all is well."
We responded:
"Thank you, Anita, for sharing your experience with us. It's wonderful to hear that Nick was able to assist you promptly during your move and ensure everything was in order with your policies. We truly appreciate your continued trust in us over the years and are always here to support you."
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Vin Mjay

June 2, 2025

5  out of  5
rating by Vin Mjay
"Colter and Xochitl are the greatest excellent customer support , 5 ⭐️s highly recommend them to all my friends , they are kind courteous very polite , and have plenty of patience, in explaining all my insurance needs , if you need insurance of any type , I recommend speaking to them"
We responded:
""Thank you so much for your wonderful review! We truly appreciate your kind words about Colter and Xochitl. It’s fantastic to hear that they provided you with the support and patience you needed to navigate your insurance needs. Your recommendation means a lot to us, and we’re always here to help you and your friends with any insurance questions. Thank you for being part of our State Farm family!" - Tom"
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kahlika goolsby

June 2, 2025

5  out of  5
rating by kahlika goolsby
"I give them 5 stars for helping resolve my issue, and contacting me back promptly with a solution, I would highly recommend them to family and friends!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that our team was able to assist you promptly and effectively. Your recommendation to family and friends means a lot to us. We look forward to continuing to provide you with excellent service."
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Shantia Holloway

May 30, 2025

5  out of  5
rating by Shantia Holloway
"State Farm -tom Pelham agency of Ann Arbor is legit and amazing !!"
We responded:
"Thank you, Shantia, for sharing your positive experience with Tom Pelham's State Farm agency in Ann Arbor. It's wonderful to hear that you find our services amazing. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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iso jeff

May 28, 2025

5  out of  5
rating by iso jeff
"Zach really helped me out and secured me an amazing package deal. if you're looking for a good plan hit up statefarm!"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Zach was able to assist you in securing an amazing package deal. We always aim to provide the best plans for our customers, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Carley Walters

May 27, 2025

5  out of  5
rating by Carley Walters
"Zach is always so helpful and knowledgeable when it comes to my insurance needs!"
We responded:
"Thank you, Carley, for sharing your positive experience with Zach. It's wonderful to hear that he has been helpful and knowledgeable in addressing your insurance needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Debra Hocking

May 27, 2025

5  out of  5
rating by Debra Hocking
"Colter was very helpful had alot of patience with me. Thank you"
We responded:
"Thank you, Debra, for sharing your experience with us. It's wonderful to hear that Colter was able to assist you with patience and helpfulness. Your feedback is greatly appreciated, and we're glad to know you had a positive experience."
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Rachel Kopka

May 27, 2025

5  out of  5
rating by Rachel Kopka
"Colter was incredibly helpful getting our auto policy transferred and made sure to enroll us in the discounts for which we qualified."
We responded:
"Thank you, Rachel, for sharing your experience with us. It's wonderful to hear that Colter was able to assist you effectively with your auto policy transfer and ensure you received the applicable discounts. We appreciate your feedback and are delighted to know you had a positive experience. Your satisfaction is important to us, and we're here to help with any future needs."
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Lynn Pollack

May 22, 2025

5  out of  5
rating by Lynn Pollack
"Today I had the absolute pleasure of working with a State Fatm agent, Xochiti, who helped me to renew my home insurance policy. In addition to being very knowledgeable, she was obviously dedicated to providing superior customer service. She truly listened and was extremely patient with me while we discussed the details of my account. She recommended alternate payment options that work better for me and that will make my life a whole lot easier. Xochiti truly puts the “care” in customer care! In fact, I am continually impressed with the quality of customer service at the Tom Pelham State Farm office. All of the staff members and agents with whom I have interacted over the years have been truly exceptional! This includes Tom Pelham himself, who is obviously an excellent role model for the agents and support staff in his office. A few months ago, they went “above and beyond” to ensure that I received a claim payment in a timely manner when all else had failed. They stayed on top of it until the check was in the mail. I guarantee that everyone at Tom Pelham’s agency “has your back.” I highly recommend this agency for all of your insurance needs! (And, no, I’m not Tom’s mother! 😊)"
We responded:
"Thank you so much, Lynn, for sharing your wonderful experience with us. It's fantastic to hear how Xochiti was able to assist you with renewing your home insurance policy and provide you with options that better suit your needs. We take great pride in our team's dedication to delivering exceptional customer service, and your feedback reaffirms our commitment to this goal. We're also glad to know that our efforts in handling your claim payment were appreciated. Your recommendation means a lot to us, and we're grateful for your trust in our agency."