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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lindsay

March 25, 2026

5  out of  5
rating by Lindsay
"I don't live in ann arbor, I live in West Michigan. After receiving text messages offering to help me set up an insurance policy on my vehicle, I finally chose to give this office a call. The text messages came from Tom Pelham's office, but Josh K was the man who helped me out, and when I say I couldn't have asked for a better experience, I mean it. Josh was personable, empathetic, straightforward and honest. He was such a great agent, he *almost* sold me on life insurance 😅 My car and renters insurance policy was set up almost immediately (with a great rate!!!) all processes were explained clearly and he gave me plenty of breathing room to ask questions, even if they were repetitive. I've dealt with other state farm offices/agents and in the end they always left me with a terrible feeling after. Josh was wonderful and I'm so grateful to have been able to set up my policy with him. Thank you so much."
We responded:
"Thank you for sharing your experience with us. It's fantastic to hear that Josh provided you with such excellent service and made the process of setting up your car and renters insurance so smooth and clear. We're glad to know that you felt comfortable asking questions and that you received a great rate. Your feedback is greatly appreciated, and we're grateful for the opportunity to assist you with your insurance needs."
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Darryl Owens

March 25, 2026

5  out of  5
rating by Darryl Owens
"Xochiti was very helpful and patient with me while completing my forms she is simply the best!! Customer service is back!!! Darrell Powell."
We responded:
"Thank you, Darryl, for sharing your positive experience with us. It's wonderful to hear that Xochiti was able to assist you effectively and provide the level of service you deserve. We appreciate your feedback and are delighted to know that our customer service met your expectations. Your satisfaction is our priority, and we look forward to continuing to serve you."
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Alex

March 24, 2026

5  out of  5
rating by Alex
"I have multiple polices with Tom since a few years ago when I decided to switch from a different agent. Tom and his team are always professional, helpful, and knowledgeable. They’re very quick and responsive when I have questions or need to make changes to my policies, which saves me a lot of time and energy. Shout out to both Zach and Colter, who have been extremely helpful :) highly recommend them ;)"
We responded:
"Thank you, Alex, for sharing your experience with us. It's wonderful to hear that the team, including Zach and Colter, have been able to provide you with the professional and responsive service you deserve. Your recommendation means a lot, and we're glad to have made managing your policies easier for you. Your feedback is greatly appreciated!"
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Karl Sullivan

March 24, 2026

5  out of  5
rating by Karl Sullivan
"This office has been great...they really care and are very good at what they do... thank you for years of quality service...."
We responded:
"Thank you, Karl, for sharing such positive feedback. It's wonderful to hear that you've had a great experience with our office and that our team's dedication has made a difference for you. Your support over the years means a lot to us, and we're grateful for the opportunity to serve you."
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Courtney Katich

March 23, 2026

5  out of  5
rating by Courtney Katich
"Tom was incredibly helpful and professional while also being genuinely kind and understanding. I was feeling really stressed about my policy and unsure what my options were, but he took the time to clearly explain everything and made sure I understood the timeline and possibilities without making me feel judged or rushed. He was personable, patient, and compassionate, and I left the conversation feeling much more at ease. It’s rare to feel supported like that when dealing with insurance, and I truly appreciated the experience. Highly recommend working with Tom."
We responded:
"Thank you so much for sharing your experience. Your recommendation means a lot to us, and we're grateful for your trust."
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Paul Bowling

March 23, 2026

5  out of  5
rating by Paul Bowling
"Tyler Valdez was incredibly helpful in guiding me through the process of selecting the right insurance plan. He goes above and beyond to ensure his clients are well taken care of. His extensive knowledge, combined with his calm and patient approach, made everything easy to understand. I was so impressed that I even recommended him to my mother for her insurance needs. I highly recommend Tyler to anyone looking for reliable and knowledgeable insurance assistance."
We responded:
"Thank you, Paul, for sharing your experience with Tyler. It's wonderful to hear how his expertise and dedication made the process of selecting an insurance plan smooth and understandable for you. Your recommendation to your mother speaks volumes, and we're grateful for your trust in our services. Tyler and the team are committed to providing the best support possible, and your feedback is truly appreciated."
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Becky Morrin

March 22, 2026

5  out of  5
rating by Becky Morrin
"10/10 would recommend Zach Binder!"
We responded:
"Thank you, Becky, for your wonderful feedback! It's fantastic to hear that Zach provided you with such a positive experience. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can assist you with, feel free to reach out."
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Amanda Williams

March 20, 2026

5  out of  5
rating by Amanda Williams
"Zach made shopping for insurance a breeze. Thorough, prompt and informal. I will not go anywhere else."
We responded:
"Thank you, Amanda, for sharing your experience with us. It's wonderful to hear that Zach made the process of shopping for insurance easy and enjoyable for you. We appreciate your trust and are delighted to have you as a valued customer. Your feedback motivates us to continue providing excellent service."
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Grant Davis

March 19, 2026

5  out of  5
rating by Grant Davis
"The agent I talk to, Xochitl, was incredibly helpful and was able to explain insurance in a way I could understand."
We responded:
"Thank you for sharing your experience, Grant. It's wonderful to hear that Xochitl was able to assist you effectively and make the complexities of insurance more understandable. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Jan Guldi

March 18, 2026

5  out of  5
rating by Jan Guldi
"Very knowledgeable and helpful."
We responded:
"Thank you, Jan, for your kind words and the perfect rating. It's wonderful to hear that you found the service knowledgeable and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Ken Nemerovski

March 17, 2026

5  out of  5
rating by Ken Nemerovski
"Xochitl provided exceptional service from the first phone call to completing the paperwork in her office. I recommend her without any reservation."
We responded:
"Thank you, Ken, for sharing your experience with us. It's wonderful to hear that Xochitl provided exceptional service throughout your interaction. Your recommendation means a lot, and we're glad to have met your expectations. We look forward to continuing to assist you with your insurance needs."
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Aaron Davis

March 17, 2026

5  out of  5
rating by Aaron Davis
"Tyler contacted me in regards to a quote... with his prompt service and exceptional customer service, he gained me as a customer. Amazing guy to do buisness with! Thank you sir!"
We responded:
"Thank you, Aaron, for sharing your experience with Tyler. It's wonderful to hear that his prompt and exceptional service made such a positive impression. We're delighted to have you as a customer and appreciate your kind words. Your feedback means a lot to us!"
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Greg Richman

March 17, 2026

5  out of  5
rating by Greg Richman
"Xochitl was vary patient with me ,while fulfilling the needs of what i requested for,acquiring the vehicle coverage . Great problem solving skills along with excellent customer relations."
We responded:
"Thank you, Greg, for sharing your experience. It's wonderful to hear that Xochitl provided you with the patience and problem-solving skills you needed while acquiring your vehicle coverage. Your feedback is greatly appreciated and will be shared with the team. We're glad to have met your expectations and look forward to assisting you in the future."
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Anthony Lovill

March 17, 2026

5  out of  5
rating by Anthony Lovill
"I had a great experience working with Alexandra L. She took the time to review my policies and found several ways to lower my costs without sacrificing coverage. Super helpful, responsive, and easy to work with. Highly recommend if you’re looking to save money and better understand your options!"
We responded:
"Thank you, Anthony, for sharing your positive experience with Alexandra. It's wonderful to hear that she was able to help you lower your costs while maintaining your coverage. We're glad to know she made the process easy and informative for you. Your recommendation means a lot to us, and we appreciate your feedback!"
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Casey Downer

March 16, 2026

5  out of  5
rating by Casey Downer
"Tom’s Office Manager, Lauren, is absolutely a gem! I had a billing issue on one of my policies and Lauren worked for three months to get it fixed. She is outstanding and I highly recommend Tom Pelham‘s office to everyone!"
We responded:
"Thank you so much for sharing your positive experience with our team! We're delighted to hear that Colter was able to assist you so effectively. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance, we're here to help."
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David Goldfarb

March 16, 2026

5  out of  5
rating by David Goldfarb
"I worked with Colter. She did an excellent job assisting me with my car insurance, renter’s insurance, and umbrella policy. I had an extremely smooth process obtaining these policies after I moved to Michigan. Thanks again, Colter!"
We responded:
"Hi David, Thank you so much for your kind words! We’re thrilled to hear that Colter provided you with excellent service and made the process of obtaining your car insurance, renter’s insurance, and umbrella policy smooth and easy after your move to Michigan. At our State Farm agency in Ann Arbor, we pride ourselves on delivering personalized support and helping our customers find the right coverage to fit their needs. We appreciate your trust and look forward to assisting you with your insurance needs in the future! If you ever have any questions or need further assistance, don’t hesitate to reach out to Colter or our team. Thanks again for choosing State Farm! Best regards, Tom Pelham State Farm Agent – Ann Arbor, MI"
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Belinda Terrell

March 13, 2026

5  out of  5
rating by Belinda Terrell
"They were very Awesome in answering my questions and anything else that I needed to know! Yeah"
We responded:
"Thank you, Belinda, for sharing your experience! It's wonderful to hear that all your questions were answered and that you found the support you needed. Your feedback is greatly appreciated."
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Breanna Cannon

March 12, 2026

5  out of  5
rating by Breanna Cannon
"This was my first time working with Zach, and I was really impressed. He was not only professional and knowledgeable, but also genuinely fun to talk to, which made the whole experience a lot more enjoyable. He took the time to look for discounts that others hadn’t found, and that alone showed me he actually cares about helping his clients. I really appreciated how helpful and easy to work with he was, and I’d definitely recommend him to anyone looking for a great insurance agent."
We responded:
"Thank you so much for sharing your experience with Zach. It's wonderful to hear how he made the process enjoyable and went the extra mile to find discounts for you. Your recommendation means a lot, and we're glad to know Zach's efforts made a positive impact. We appreciate your feedback and look forward to continuing to serve you."
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Victoria Lopez

March 11, 2026

5  out of  5
rating by Victoria Lopez
"Every experience I have had with this team has been professional, friendly and so incredibly comfortable! I have no worries when it comes time to ask questions or add to my policies. Colter, Tom and his team are the best! I am thankful for the ease they provide."
We responded:
"Thank you for the review! We appreciate it -Tom"
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Peter Fitz

March 10, 2026

5  out of  5
rating by Peter Fitz
"Tyler was a great help in getting me liability and workers comp insurance & sending my certs to the companies who needed them. Went above and beyond great service. 👍"
We responded:
"Thank you, Peter, for sharing your positive experience with us. It's wonderful to hear that Tyler was able to assist you effectively with your liability and workers comp insurance needs. Providing exceptional service is our priority, and we're glad Tyler went above and beyond to ensure everything was handled smoothly for you. Your feedback is greatly appreciated."
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Brent Clark

March 10, 2026

5  out of  5
rating by Brent Clark
"Always friendly and helpful spoke with Angel Mcgrif and she answered all my questions and was 100% nice on the phone. I recommend Tom Pelham insurance agency they're super people"
We responded:
"Thank you for the kind words Brent. We appreciate it! -Tom"
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Erik Carter

March 10, 2026

5  out of  5
rating by Erik Carter
"Miss Colter was very helpful.l, very understanding.Explaining with the insurance hold and the detailed really appreciate her patience and her kindness Miss Colter was very helpful ,very understanding."
We responded:
"Thank you, Erik, for sharing your experience. It's wonderful to hear that Miss Colter was able to assist you with such understanding and patience. Your feedback is greatly appreciated, and we're glad to know you felt supported throughout the process."
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Dvon johnson

March 6, 2026

4  out of  5
rating by Dvon johnson
"Best auto company right now tom got me a low and perfect plan to covers all my needs thanks."
We responded:
"Thank you, Dvon, for sharing your feedback. It's great to hear that our team was able to find a plan that suits your needs. Your satisfaction is important to us, and we appreciate your support. If there's anything more we can do to enhance your experience, please let us know."
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Kim Beneteau

March 6, 2026

5  out of  5
rating by Kim Beneteau
"Great experience with Xochitl today reviewing my homeowners policy. Was able to reduce my premium! Thank you!!"
We responded:
"Thank you, Kim, for sharing your positive experience with Xochitl. It's wonderful to hear that you were able to review your homeowners policy and reduce your premium. We appreciate your feedback and are glad to have been of assistance."
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Alexis Hackett

March 6, 2026

5  out of  5
rating by Alexis Hackett
"Awesome! They were able to handle my needs in 5 minutes!"
We responded:
"Thank you, Alexis, for sharing your experience! It's great to hear that we could meet your needs so efficiently. Your feedback is much appreciated, and we're glad to have been able to assist you promptly. If there's anything else you need, feel free to reach out."