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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ben Karr

June 9, 2025

5  out of  5
rating by Ben Karr
"Zach Binder is awesome to work with. He specializes in car and home but also life insurance! Highly recommend."
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Alex Maurer

June 9, 2025

5  out of  5
rating by Alex Maurer
"Tyler Schingeck was very helpful during the process"
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Durai karthi keyan

June 5, 2025

5  out of  5
rating by Durai karthi keyan
"Thanks for all your support"
We responded:
"Thank you, Durai, for your kind words and perfect rating. It's wonderful to know that our support has met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else you need, feel free to reach out."
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Rahari Manana

June 3, 2025

5  out of  5
rating by Rahari Manana
"Colter is such a gem! I got my policies started with her recently, not only she was able to provide me with a better rate, but also made sure I had a better understanding of my coverages to better protect myself and my family. This agency is by far one of the best ones in the area!"
We responded:
"Dear Rahari, Thank you so much for your kind words! We’re thrilled to hear that Colter was able to assist you in finding the best rates and ensuring you have a solid understanding of your coverages. At our State Farm agency in Ann Arbor, we strive to provide exceptional service and support to our clients, and it’s wonderful to know that we’ve made a positive impact on your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help protect what matters most to you and your family! Thanks again for your trust and support! Best regards, Tom Pelham State Farm Agent, Ann Arbor, MI"
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Annette Fisch

June 3, 2025

5  out of  5
rating by Annette Fisch
"Xochiti Gutierrez was very helpful when I could not find a way to enter information for an insurance renewal on State Farm ‘s app. This made the process much easier."
We responded:
"Dear Annette, Thank you for taking the time to leave us a review! We're so glad to hear that Xochiti was able to assist you with your insurance renewal and make the process easier for you. Our team is dedicated to providing exceptional service and support, and it's wonderful to know that we could help you navigate the app. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We’re here to help! Thank you for choosing our State Farm agency in Ann Arbor! Best regards, Tom Pelham State Farm Agent Ann Arbor Michigan "
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Anita Pena

June 3, 2025

5  out of  5
rating by Anita Pena
"I’ve been with State Farm for quite a few years now and they are dependably there for me. Nick recently responded quickly to my questions as I made a move and was concerned that my policies followed me. As usual, all is well."
We responded:
"Thank you, Anita, for sharing your experience with us. It's wonderful to hear that Nick was able to assist you promptly during your move and ensure everything was in order with your policies. We truly appreciate your continued trust in us over the years and are always here to support you."
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Vin Mjay

June 2, 2025

5  out of  5
rating by Vin Mjay
"Colter and Xochitl are the greatest excellent customer support , 5 ⭐️s highly recommend them to all my friends , they are kind courteous very polite , and have plenty of patience, in explaining all my insurance needs , if you need insurance of any type , I recommend speaking to them"
We responded:
""Thank you so much for your wonderful review! We truly appreciate your kind words about Colter and Xochitl. It’s fantastic to hear that they provided you with the support and patience you needed to navigate your insurance needs. Your recommendation means a lot to us, and we’re always here to help you and your friends with any insurance questions. Thank you for being part of our State Farm family!" - Tom"
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kahlika goolsby

June 2, 2025

5  out of  5
rating by kahlika goolsby
"I give them 5 stars for helping resolve my issue, and contacting me back promptly with a solution, I would highly recommend them to family and friends!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that our team was able to assist you promptly and effectively. Your recommendation to family and friends means a lot to us. We look forward to continuing to provide you with excellent service."
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Shantia Holloway

May 30, 2025

5  out of  5
rating by Shantia Holloway
"State Farm -tom Pelham agency of Ann Arbor is legit and amazing !!"
We responded:
"Thank you, Shantia, for sharing your positive experience with Tom Pelham's State Farm agency in Ann Arbor. It's wonderful to hear that you find our services amazing. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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iso jeff

May 28, 2025

5  out of  5
rating by iso jeff
"Zach really helped me out and secured me an amazing package deal. if you're looking for a good plan hit up statefarm!"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Zach was able to assist you in securing an amazing package deal. We always aim to provide the best plans for our customers, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Carley Walters

May 27, 2025

5  out of  5
rating by Carley Walters
"Zach is always so helpful and knowledgeable when it comes to my insurance needs!"
We responded:
"Thank you, Carley, for sharing your positive experience with Zach. It's wonderful to hear that he has been helpful and knowledgeable in addressing your insurance needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Debra Hocking

May 27, 2025

5  out of  5
rating by Debra Hocking
"Colter was very helpful had alot of patience with me. Thank you"
We responded:
"Thank you, Debra, for sharing your experience with us. It's wonderful to hear that Colter was able to assist you with patience and helpfulness. Your feedback is greatly appreciated, and we're glad to know you had a positive experience."
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Rachel Kopka

May 27, 2025

5  out of  5
rating by Rachel Kopka
"Colter was incredibly helpful getting our auto policy transferred and made sure to enroll us in the discounts for which we qualified."
We responded:
"Thank you, Rachel, for sharing your experience with us. It's wonderful to hear that Colter was able to assist you effectively with your auto policy transfer and ensure you received the applicable discounts. We appreciate your feedback and are delighted to know you had a positive experience. Your satisfaction is important to us, and we're here to help with any future needs."
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Lynn Pollack

May 22, 2025

5  out of  5
rating by Lynn Pollack
"Today I had the absolute pleasure of working with a State Fatm agent, Xochiti, who helped me to renew my home insurance policy. In addition to being very knowledgeable, she was obviously dedicated to providing superior customer service. She truly listened and was extremely patient with me while we discussed the details of my account. She recommended alternate payment options that work better for me and that will make my life a whole lot easier. Xochiti truly puts the “care” in customer care! In fact, I am continually impressed with the quality of customer service at the Tom Pelham State Farm office. All of the staff members and agents with whom I have interacted over the years have been truly exceptional! This includes Tom Pelham himself, who is obviously an excellent role model for the agents and support staff in his office. A few months ago, they went “above and beyond” to ensure that I received a claim payment in a timely manner when all else had failed. They stayed on top of it until the check was in the mail. I guarantee that everyone at Tom Pelham’s agency “has your back.” I highly recommend this agency for all of your insurance needs! (And, no, I’m not Tom’s mother! 😊)"
We responded:
"Thank you so much, Lynn, for sharing your wonderful experience with us. It's fantastic to hear how Xochiti was able to assist you with renewing your home insurance policy and provide you with options that better suit your needs. We take great pride in our team's dedication to delivering exceptional customer service, and your feedback reaffirms our commitment to this goal. We're also glad to know that our efforts in handling your claim payment were appreciated. Your recommendation means a lot to us, and we're grateful for your trust in our agency."
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JMFT Scratcher

May 22, 2025

5  out of  5
rating by JMFT Scratcher
"Colter was amazing and very patient with me and kept an open line of communication even tho I was not always able to talk. So very good customer service"
We responded:
"Thank you for sharing your experience with Colter. It's wonderful to hear that he provided you with excellent customer service and maintained open communication. Your feedback is greatly appreciated and helps us continue to deliver the best service possible."
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Malone Nussbaum

May 22, 2025

5  out of  5
rating by Malone Nussbaum
"I had the pleasure of working with Colter Foster, she was very thorough in explaining everything to me. She helped me obtain an insurance plan that met all my needs and is quite affordable. I recommend her and this agency to anyone looking for great service and great deals!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Colter Foster was able to assist you effectively and find a plan that suits your needs. Your recommendation means a lot, and we're delighted to know you received the service and value you were looking for. We appreciate your feedback and look forward to continuing to serve you."
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Andy King

May 21, 2025

5  out of  5
rating by Andy King
"Jess at Tom Pelham's office was very helpful to me. Answered all of my many questions and sent me the info that i needed. - Andy"
We responded:
"Thank you, Andy, for sharing your experience with Jess at our office. It's wonderful to hear that she was able to assist you effectively and provide the information you needed. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Anton Ezekiel

May 21, 2025

5  out of  5
rating by Anton Ezekiel
"The dictionary defines superlative as ‘of the highest kind, quality, or order; surpassing all else or others; supreme.’ I define it as Tyler Valdez. As a sales agent, as a leader, as a man, as a friend. He is of the highest kind, quality,  and order, supreme."
We responded:
"Thank you, Anton, for sharing such a glowing review. It's wonderful to hear that Tyler has made such a positive impact. Your kind words about his qualities as a sales agent and leader are truly appreciated. We're delighted to know that your experience with us has been so exceptional. Your feedback motivates us to continue providing the highest level of service."
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Ty Hitchings

May 21, 2025

5  out of  5
rating by Ty Hitchings
"Always great service!"
We responded:
"Thank you, Ty, for your kind words and the perfect rating! It's wonderful to hear that you consistently receive great service. We truly appreciate your feedback and look forward to continuing to meet your insurance needs."
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Nebula

May 15, 2025

5  out of  5
rating by Nebula
"They always fix mistakes. The ones I have made or they have made- they make it correct. Promptly and I’m always hanging up feeling covered on paper & with all these crazy drivers. Cheers to S. (Not going to misspell her name) and management. Cheers. Keep up the good work."
We responded:
"Thank you, Nebula, for sharing your experience with us. It's great to hear that our team, including S., has been able to promptly address any issues and provide you with the coverage you need. Your feedback is invaluable, and we're committed to maintaining the level of service you appreciate. We look forward to continuing to support you."
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Ce'Airra Montgomery

April 25, 2025

5  out of  5
rating by Ce'Airra Montgomery
"I wanted to take a moment to express my appreciation for Colter's outstanding customer service. From the moment I requested a quote, she responded promptly and provided thorough and detailed answers to all of my questions. Her patience and professionalism made the auto insurance process seamless and stress-free. Colter's dedication and expertise truly made a difference, and I believe her exceptional service deserves recognition!"
We responded:
"Thank you so much for sharing your experience with Colter. It's wonderful to hear that her promptness, patience, and professionalism made your auto insurance process seamless and stress-free. We take pride in providing exceptional service, and your feedback is truly appreciated. Your recognition of Colter's dedication and expertise means a lot to us."
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Nick Taylor

April 15, 2025

5  out of  5
rating by Nick Taylor
"Zach was friendly and helpful and took care of our car insurance needs in a low pressure environment."
We responded:
"Thank you for the kind words Nick! We appreciate your business and taking the time to leave us a review! Zach does a great job and is always looking out for customers. If you need anything contact us anytime. Thanks again, Tom"
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Letitia Simmons

March 25, 2025

5  out of  5
rating by Letitia Simmons
"I called the office today with a question, and Xochiti was very helpful. She needed to check something on my policy and got right back to me. I am new to Tom Pelham State Farm as my agent recently closed her business due to a promotion; I feel pretty confident that I will be a happy customer here after my experience with Xochiti, today. Thanks for the great customer service!"
We responded:
"Thank you, Letitia, for sharing your experience with us. It's wonderful to hear that Xochiti was able to assist you promptly and effectively. We're delighted to have you as part of our community and are committed to providing you with excellent service. If you have any more questions or need further assistance, feel free to reach out. Your confidence in us is greatly appreciated!"
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Lloyd Blackburn

March 19, 2025

5  out of  5
rating by Lloyd Blackburn
"Went looking for cheaper insurance with better options! Colter reached out, and got me a great price! And she has been very helpful throughout the entire time! Colter also helped to setup my sisters policy without hesitation! Best customer service I’ve had in years!! Always available to help and figure things! Great at answering any and all questions or concerns! Great job!!!"
We responded:
"Thank you for the great review. We are so glad we have been able to get your a great rate and even better service!"
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C

March 17, 2025

5  out of  5
rating by C
"Colter was extremely knowledgeable and helpful with all the questions I had about my policy. 10 out of 10 experience!!"
We responded:
"Thank you for sharing your experience with Colter. It's wonderful to hear that you found the assistance knowledgeable and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."